1. Can I return the items if I am not satisfied with the quality?
We provide a quick, easy and free return policy. If for any reason you are not happy with your purchase, you can return it to us within 30 days for a full refund. Please kindly follow the return instructions below for details:
Step 1: Contact us for the order details and then we would give you the return address;
Step 2: Mail the product to the designated return address and email us the delivery company and the tracking number;
Step 3: Once we received and inspected the product, a refund through Paypal will be proceeded.
Normally it takes around 14 days for us to receive and refund the parcel. An email will be sent to you once we make a refund through Paypal.
2. Can I return a product for an exchange instead of a refund?
We accept exchange, please contact us if you would like to do so.
3. Can I order via sending you an email instead of applying as a member?
We accept an order through email. However, the settlement will still be settled by Paypal.
We truly encourage you to apply for the membership as we sometimes give discount coupon and even free gift and lucky draw to our loyal members.
4. How long will I get my product after placing the order?
Once the payment is confirmed, we would proceed to delivery. Kindly refer to the following table for delivery time: