1. Can I return the items if I am not satisfied with the quality?
We provide a quick, easy policy. If for any reason you are not happy with your purchase, you can return it to us within 30 days for a refund. Please kindly follow the return instructions in the returns & refunds page.
2. Can I return a product for a replacement instead of a refund?
We accept replacement, please contact us if you would like to do so.
3. Where do you ship to?
We currently accept orders for delivery only to the UK, Australia, Canada, Singapore, Malaysia, Taiwan and Thailand. We do not ship to the USA or other destinations.
我們目前只接受寄送至英國、澳洲、加拿大、新加坡、馬來西亞、台灣及泰國的訂單，暫不寄送至美國或其他地區。
4. Can I order via sending you an email instead of applying as a member?
We accept an order through email. However, the settlement will be settled by Paypal.
We truly encourage you to apply for the membership as we sometimes give discount coupon and even free gift and lucky draw to our loyal members.
5. What is the currency showing in the website?
All prices on our website are displayed in US Dollars (USD). However, you have the option to convert the currency to British Pounds (GBP) or Australian Dollars (AUD) via the selector on the right.
6. How long will I get my product after placing the order?
Once the payment is confirmed, we would proceed to delivery. Kindly refer to the following table for delivery time:
